A.D.A.M. Corp / ACIP

MEDZ support

For preview access or technical help, contact the A.D.A.M. Corp representative who sent your invitation. Never send patient information, passwords, access codes, or MFA codes in a support question.

Inside MEDZ

Clinicians: use Ask Operations for product and workflow questions. Include the task you were trying to complete, without patient information.
Executives: use Ask Operations for administrative, readiness, and workflow questions.
A.D.A.M. Operations: reviews questions, responds with next steps, and helps resolve access or workflow issues.

Access and account support

For Clinical or Command, use the email address that received your invitation, accept that invitation, and complete Microsoft’s sign-in and verification prompts. These workspaces require mandatory MFA (multifactor authentication). If you cannot open your workspace, ask the person who invited you to check your account setup. Include any displayed support reference, but never send a password or verification code.

Urgent safety, privacy, or security concerns

Stop using the showcase and contact the A.D.A.M. Corp representative who issued access. The synthetic preview is not an emergency service, medical advice service, treatment system, or live claims system.

Supported showcase access

Use the assigned MEDZ role link in a current browser on Windows, macOS, iOS, iPadOS, or Android. The Clinical and Command role sites can be installed as web apps where the browser offers installation.